Privacy Policy

Data Controller and Scope

This Privacy Policy applies to Prime Casino and all services provided through our platform. Prime Casino is the controller of your personal data. This policy explains what information we collect, how we use it, how we protect it, and what rights you have regarding your data.

If you have questions about our data handling practices, please refer to the contact information at the end of this policy.

Personal Data We Collect

We collect the following categories of personal data:

Account Registration Information

  • Full name
  • Email address
  • Date of birth
  • Username and password (hashed)
  • Contact telephone number

Payment and Transaction Data

  • Payment method details (processed securely; we do not store full card numbers)
  • Transaction history and amounts
  • Withdrawal requests and methods
  • Account balance and deposits

Identity Verification Information

  • Government-issued ID documents (processed for age and identity verification)
  • Proof of address documents
  • Biometric data if required for identity verification

Technical and Usage Data

  • IP address
  • Device type and operating system
  • Browser information
  • Pages visited and time spent
  • Login timestamps
  • Session duration

Communication Data

  • Emails, messages, and support inquiries
  • Feedback and complaints

Purposes for Data Processing

We process your personal data for the following purposes:

Service Provision

  • Creating and managing your account
  • Processing deposits and withdrawals
  • Delivering gaming services
  • Responding to your inquiries and support requests

Compliance and Legal Obligations

  • Age and identity verification (Know Your Customer)
  • Anti-money laundering (AML) screening
  • Compliance with gaming regulations
  • Prevention of fraud and illegal activity

Security and Fraud Prevention

  • Detecting and preventing unauthorized access
  • Monitoring for suspicious activity
  • Protecting against fraud and abuse
  • Enforcing our Terms and Conditions

Analytics and Improvement

  • Understanding how users interact with our platform
  • Improving service quality and user experience
  • Developing new features
  • Analyzing trends and patterns

Marketing and Communications (only with your consent)

  • Sending promotional offers and updates
  • Newsletter communications

Legal Basis for Processing

We process personal data based on:

  • Contract performance — necessary to provide gaming services
  • Legal obligation — compliance with gaming regulations and AML requirements
  • Legitimate interest — fraud prevention and platform security
  • Your consent — for marketing communications and optional data processing

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain login sessions
  • Remember user preferences
  • Track usage patterns
  • Improve site functionality
  • Provide targeted advertising (where applicable)

Types of cookies we use:

  • Essential cookies — required for site functionality
  • Performance cookies — analytics and usage tracking
  • Preference cookies — remembering your settings
  • Marketing cookies — personalized advertising

You can manage cookie settings through your browser preferences. Disabling certain cookies may affect platform functionality.

Data Retention

We retain personal data for the following periods:

  • Active account data — retained while your account is active
  • Transaction records — retained for a minimum of 7 years (regulatory requirement)
  • Identity verification documents — retained for 5–7 years for compliance purposes
  • Technical logs and analytics data — retained for 12 months
  • Closed account data — may be retained for legal, compliance, or historical purposes

Upon account closure, we securely delete or anonymize your data in accordance with applicable law, unless we are required to retain it by regulation.

Third Parties and Data Sharing

We may share your personal data with:

Payment Processors Third-party payment service providers process your payment information securely. These processors are bound by strict confidentiality agreements.

Regulatory and Law Enforcement Authorities We may disclose data when required by law, court order, or to prevent fraud and illegal activity.

Service Providers We engage third parties for hosting, analytics, customer support, and security services. These providers are contractually obligated to protect your data.

Other Users (limited) Your username may be visible to other users in certain gaming contexts; however, personal information is never shared with other players.

We do not sell your personal data to third parties for commercial purposes.

International Data Transfers

If Prime Casino operates internationally or transfers data across borders, such transfers are conducted in compliance with applicable data protection laws. By using our platform, you consent to the transfer and processing of your data as necessary for service provision.

Your Rights Regarding Your Data

You have the following rights:

Right of Access You can request a copy of the personal data we hold about you.

Right to Correction You can request correction of inaccurate or incomplete data.

Right to Deletion You can request deletion of your personal data, subject to legal and compliance obligations (e.g., retained transaction records).

Right to Object You can object to the processing of your data for marketing or analytics purposes.

Right to Data Portability You can request your data in a portable format to transfer to another service provider.

Right to Withdraw Consent For any processing based on your consent, you can withdraw that consent at any time.

To exercise these rights, contact us through official channels. We will respond to requests within applicable legal timeframes.

Data Security

Prime Casino implements industry-standard security measures to protect your personal data:

  • Encryption of data in transit (SSL/TLS protocol)
  • Secure storage of sensitive information
  • Regular security audits and vulnerability assessments
  • Restricted access to personal data (need-to-know basis)
  • Employee confidentiality agreements
  • Incident response procedures

While we take security seriously, no system is completely immune to breaches. We are committed to notifying users promptly in the event of a data breach affecting your personal data.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or applicable law. We will post the updated policy on this page with a revised date. Your continued use of Prime Casino following any updates indicates your acceptance of the revised policy.

Contact and Data Protection Officer

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about our data handling practices, please contact us through the official channels listed in the footer of our website.

You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction if you believe your rights have been violated.